Does your staff have the expertise for day-to-day maintenance of the technology? Is there someone on hand to tackle small problems?
Technology
Support
Will the technology be around in a year’s time? How about 5 years? How long can you expect external support?
Energy use
How much energy is consumed? Has this cost been accounted for?
Responsibility
Is there a person or people with ultimate responsibility for the interaction? Will they continuously improve and evaluate it?
Fashion
Is the popularity of technology underpinning the interaction being driven by trend-setters? If it is “on-trend” now, have you planned for the day the trend changes?
Fashion
Is the popularity of technology underpinning the experience being driven by trend-setters? If it is “on-trend” now, have you planned for the day the trend changes?
Responsibility
Is there a person or people with ultimate responsibility for the experience? Will they continuously improve and evaluate it?