I have needs that many museums don’t cater for. Are there resources to help me plan a visit? If I visit, can I experience all the assets that other visitors can?
Institutional
Overlooked groups
I’m a member of a socially-isolated audience. Your outreach activities seem to target the usual, privileged groups, while we are ignored
Poor signage
I can’t navigate the museum. I need labels or information for your assets in large print, or another language. A PhD is needed to understand what is written
Irrelevant
Your interpretation tells me what to think, and reinforces negative stereotypes. Your museum is not for me
High cost
It costs too much just to walk through the door. I’m used to paying little and often, or to choose how much I want to give to causes I feel strongly about
Discrimination
I see bias in your recruitment, programming or interpretation. I think that the museum is likely to misrepresent me and others in this audience
Restrictive opening hours
I need the museum to be more flexible to fit around my other time commitments. That’s why I like on-demand services, and digital alternatives.